frequently asked questions

have a question?

You’ll find the answers to our frequently asked questions below. 

DO YOU HAVE TO BE A VETERAN TO STAY AT GAVIN ASTOR HOUSE?

Gavin Astor House is open to anyone and you don’t need to have a connection with the Armed Forces. Our residents come from a variety of backgrounds, many of whom choose to live in our village to enjoy our unique, vibrant and safe community.

HOW MUCH DOES IT COST?

Our weekly fees depend on individual needs and they are based on a comprehensive pre-admission assessment. Fees are quoted as ‘gross weekly’, which means they are the total you will be asked to pay. The NHS Registered Nursing Care Contribution (also known as Free Nursing Care) will be applied for if relevant and refunded to you if and when awarded. Your on-going weekly fees will then be reduced by the rate of FNC at the time.

WHAT IS INCLUDED IN THE FEES?

Our fees include everything required to keep residents comfortable, well cared for and safe:

  • Private en-suite bedroom
  • Heating and lighting
  • Daily main meals, supper and available snacks
  • Drinks and refreshments
  • All property taxes levied on the Home, including Council Tax and water rates
  • Laundry service
  • Care and support from qualified nursing team to help with daily living in line with the resident’s agreed plan of care
  • Use of communal lounges and facilities
  • Access to and use of communal grounds/gardens

Our weekly fees do not include:

 

  • Newspapers and periodicals
  • Purchase of new clothes and toiletries
  • Hairdressing and specialist nail/feet treatments
  • Dry cleaning
  • Non-NHS health services and treatment by dentists or opticians, including any aids and appliances a resident chooses to purchase privately
  • Non-prescription medication
  • Social and travel costs for privately arranged trips
  • Private telephone costs
  • Visitors’ meals and overnight accommodation
DO I NEED MY OWN MONEY?

Yes, we always advise residents to have a small amount of money available that will cover incidental costs, such as buying toiletries, hairdressing or for trips out.

REMAINING ACTIVE IS REALLY IMPORTANT TO ME. WHAT TYPE OF ACTIVITIES DO YOU PROVIDE?

We have an in-house Lifestyle and Wellbeing Manager who organises a wide range of activities, including classes and day trips.

There are also many events and social opportunities around the Village throughout the year.

We provide a full and varied wellbeing programme for our residents, typically between 10am and 4pm each day. Events range from knitting, arts and crafts, karaoke and other games, to visiting entertainers, pet farms and organised day trips. All residents have the choice of taking part. For those who are less able we provide 1:1 activities such as hand massage or reading.

CAN I BRING MY PETS?

We know many people rely on their pets for companionship, and in order to help you feel most at home we are happy to consider individual requests. Please ask when first visiting. 

WHAT ARE THE ROOMS LIKE?

All of our rooms are spacious with en-suite, some with garden access. Our residents are encouraged to personalise their private space.

CAN I BRING MY OWN FURNITURE AND BED LINEN?

Of course, but please be aware that it may not be possible to accommodate large items of furniture. Soft furnishings must be fire retardant and carry a Certificate of Compliance to the Furniture and Furnishings (Fire Safety) Regulations 1988. Residents’ bedrooms are furnished and cover all their needs for storage and comfort, but we always encourage residents to bring items of their own to personalise their room and to help them settle in and feel more at home.

DO YOU PROVIDE HAIRDRESSING AND CHIROPODY?

Yes. A little pampering makes everyone feel good, we have a hairdresser who visits weekly and the chiropodist six-weekly.

MEALTIMES

Food and drink are an important part in all of our lives, and a particularly enjoyable occasion at Gavin Astor House. Each resident has an individual care plan, which includes food choices and dietary needs. We work closely with the resident – and will also consult with family and friends – to find out their likes and dislikes. Residents can choose from several options at each mealtime. If they don’t like any of the options we will always try to provide a suitable alternative.

We work hard to ensure our meals are balanced and nutritious to help sustain your well-being, but above all tasty! Only suppliers with the best quality ingredients are chosen. All meals are prepared on site.

STAFFING RATIOS

We generally work on ratios of around 1:4 care team per resident by day and 1:7 by night. These ratios do not include the home’s domestic, catering, laundry, well being and management team and can vary up or down at any given time depending on residents’ individual needs.

CAN I KEEP MY OWN GP?

Yes, providing your existing GP is relatively local to the home and is prepared to continue looking after you and to visit the home on request. We also have an exclusive arrangement with a GP practice locally ensuring consistency and quality of care.

The GP visits routinely once weekly and will visit additionally should a resident require heightened support. 

“I would recommend this home to anybody.”

Carol – Daughter of Resident

“I can’t praise Gavin Astor Care Home enough”

Denise – Niece of Resident

Still have a question to ask?

Please contact Gavin Astor House and our team will be happy to chat through any questions you may have.

Better still, why not arrange a visit?

Book a visit today

Gavin Astor House is a division of Royal British Legion Industries

Gavin Astor House © 2019 - All Rights Reserved

CONTACT US

01622 791056

gah@rbli.co.uk

Gavin Astor House, Royal British Legion Industries Village, Aylesford, Kent, ME20 7NF

 

 

 

Gavin Astor House is a division of Royal British Legion Industries

Gavin Astor House © 2019 - All Rights Reserved

CONTACT US

01622 791056

gah@rbli.co.uk

Gavin Astor House, Royal British Legion Industries Village, Aylesford, Kent, ME20 7NF